Refund Policy

LEGUM LEX (the "Firm") maintains a structured approach to the issuance of refunds for services rendered through its technology-enabled legal platform. This Refund Policy governs the conditions under which consideration may be returned to the User and outlines the professional benchmarks required for such a determination.

Clause 1: Eligibility Criteria for Refund Issuance

Refunds shall only be entertained in limited and specific circumstances to ensure the sustainability of professional operations. Such circumstances include: (a) Duplicate Remittance: Where a User has inadvertently executed multiple payments for the same service engagement; (b) Pre-Drafting Cancellation: Where a service request is formally cancelled by the User prior to the commencement of any professional drafting, research, or advisory activity by our legal team; and (c) Technological Malfunction: Where a verified error in the payment gateway results in a successful charge without the activation of the corresponding service on the Platform.

Clause 2: Non-Refundable Professional Commitments

The User acknowledges that the nature of legal services involves the immediate allocation of professional time and expertise. Consequently, once the drafting process for a legal notice or contract has been initiated, or once a professional consultation has occurred, the fees paid shall be deemed fully earned and strictly non-refundable. Any specialized legal research performed or administrative costs incurred during the initial phase of an engagement are similarly non-recoupable.

Clause 3: Formal Request and Verification Process

To initiate a request for a refund, the User must submit a formal written application via info@legumlex.com within forty-eight (48) hours of the transaction. The request must include the relevant transaction reference number, proof of payment, and a detailed justification for the refund. The Firm's administrative department shall conduct a verification of the request against internal service logs to determine the status of professional work commencement.

Clause 4: Timelines for Disbursement

Upon the successful verification and approval of a refund request, the Firm shall process the return of funds through the original mode of payment. The standard timeline for the disbursement of such funds is between seven (7) to ten (10) business days. The actual receipt of funds by the User may be subject to additional timelines imposed by the User's banking institution or the third-party payment gateway provider.

Clause 5: Amendments to Financial Protocols

LEGUM LEX reserves the right to modify the terms of this Refund Policy to align with evolving service structures or regulatory mandates. Any modifications shall be updated on the Platform and shall apply to all subsequent transactions. The User is advised to review these financial protocols prior to initiating any payment on the Platform.